Return & Refund Policy
Introduction
At Clovic Beverages, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains our policies for returning products and obtaining refunds.
Eligibility for Returns
You may be eligible to return a product if:
- The product is unopened, unused, and in its original packaging
- You notify us within 7 days of receiving your order
- The product is defective or damaged upon arrival (please provide photos)
- The product received is not what you ordered
How to Return a Product
To initiate a return, please follow these steps:
- Contact us at cloviclifecare@gmail.com or call +92 333 6543431 within 7 days of receiving your order
- Provide your order number, details of the product you wish to return, and reason for return
- If the return is approved, we will provide you with return instructions
- Ship the product back to us using a trackable shipping method (you are responsible for return shipping costs unless the product was defective or we sent the wrong item)
Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-14 business days. Please note that original shipping costs are non-refundable unless the product was defective or we sent the wrong item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at cloviclifecare@gmail.com.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used products
- Custom or personalized products
- Products returned after 7 days of receipt
- Gift cards
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: cloviclifecare@gmail.com
Phone: +92 333 6543431
Address: 146-Kareem Town, Hilal Road, Iqbal Town, Faisalabad, Pakistan
